1. Acceptance of Terms
By accessing this website, requesting a quotation, scheduling a consultation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of the website and our services immediately. Continued use of the website following any updates constitutes acceptance of the revised Terms and Conditions.
2. Eligibility
Our services are available to individuals and organisations legally capable of entering into binding agreements. By requesting services, you confirm that all information provided is accurate, complete, and up to date.
3. Scope of Services
We provide home improvement, renovation, maintenance, repair, installation, inspection, and related property services. Information published on this website is provided for general informational purposes only and should not be interpreted as a legally binding offer. The final scope of work will be confirmed through an approved quotation or written service agreement.
4. Quotations and Pricing
All quotations are based on the information available at the time of assessment and remain valid for the period specified. Pricing may change if additional work, hidden site conditions, client-requested modifications, material cost fluctuations, or regulatory requirements affect the original scope of work.
5. Payments
Payment terms, deposits, milestone payments, and final balances will be outlined before work begins. Payments must be made according to the agreed schedule. Failure to make payments may result in delayed, suspended, or cancelled services where permitted by applicable law.
6. Scheduling and Project Timelines
Appointments and project schedules are planned in good faith but may be adjusted due to weather conditions, supplier delays, permit approvals, restricted property access, labour availability, safety concerns, or other circumstances beyond reasonable control. We will make reasonable efforts to communicate any significant scheduling changes.
7. Customer Responsibilities
Customers are responsible for providing accurate project information, obtaining necessary permissions or approvals, ensuring safe and reasonable property access, securing valuable or fragile belongings, and informing us of any known hazards or restrictions before work begins.
8. Project Changes
Requests to modify the agreed scope of work, materials, finishes, specifications, or project design after approval may result in revised pricing, updated project schedules, or additional charges. Significant changes may require written approval before additional work proceeds.
9. Warranty
Where applicable, workmanship warranties apply only to the services specifically provided and are subject to the terms contained in the relevant service agreement. Warranty coverage does not extend to normal wear and tear, misuse, neglect, accidental damage, improper maintenance, unauthorised alterations, third-party work, or events beyond reasonable control. Manufacturer warranties remain subject to their respective terms and conditions.
10. Limitation of Liability
To the fullest extent permitted by applicable law, our total liability arising from the use of this website or our services shall not exceed the amount paid for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or property damage beyond our direct responsibility.
11. Intellectual Property
All website content, including text, graphics, images, photographs, logos, icons, layouts, designs, and other materials, is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, published, or reused without prior written permission.
12. Force Majeure
We shall not be responsible for delays or failure to perform our obligations where such delays result from circumstances beyond our reasonable control, including natural disasters, severe weather, labour shortages, transportation disruptions, supply chain interruptions, utility failures, government actions, or other unforeseen events.
13. Suspension and Termination
Either party may terminate a service agreement in accordance with its terms. We reserve the right to suspend or terminate services where payment obligations remain outstanding, false or misleading information has been provided, unsafe working conditions exist, or these Terms and Conditions have been breached. Customers remain responsible for completed work, approved materials, and obligations incurred before termination.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which the services are provided. Any disputes should first be addressed through good-faith discussions before either party pursues available legal remedies.
15. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time to reflect changes in our services, operational practices, or legal requirements. Updated versions become effective upon publication on this website, and continued use of the website or our services constitutes acceptance of the revised Terms and Conditions.